Privacy Policy

At DomainGuard LLC ("DomainGuard", "We" or the "Company"), We prioritize the protection of your privacy and are dedicated to maintaining transparent practices in handling your personal information. We value the privacy of our esteemed customers, users of our products, and visitors to our public sites. Upholding exemplary ethical standards is ingrained in our business ethos, ensuring strict compliance with laws and regulations governing the safeguarding of personal data. This document serves as a comprehensive guide, outlining how DomainGuard collects, manages, stores, and safeguards your personal information within the scope of our services.

Table of Contents

1. Protecting Your Data
2. Information We Collect
3. Cookies and Tracking Technologies
4. How We Use Your Information
5. How We Share Your Information
6. How To Access & Control Your Information
7. Data Retention
8. Third-Party Websites & Applications
9. Children's Information
10. International Users & Visitors
11. US State Law Requirements
12. Changes To This Policy
13. Contact Us

1. Protecting Your Data

DomainGuard holds the data entrusted to us by our clients and prospective clients in the highest regard. While we cannot guarantee the security of personal information, DomainGuard is committed to ensuring stringent security protocols for all personal data under our purview. DomainGuard takes technical and organizational measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access.

We use Transport Layer encryption to protect your personal information during the transmission of data between your web browser and our servers. Please be aware any information you send by email is not encrypted and is susceptible to interception over the internet.

Our Managed Service data is hosted with SOC 2 compliant providers who have signed a Non-disclosure agreement with DomainGuard. This infrastructure is audited by external experts to ensure fully up to date SOC 2 compliance. No personal client information is ever disclosed to our service providers.

While we take steps to protect your personal information, you also play a role in protecting your information, including by not sharing your log-in or password with anyone. DomainGuard will never ask you for this information.

2. Information We Collect

We collect information when you provide it to us, when you use our website or services, and when other sources provide it to us, as further described below.

Information you provide to DomainGuard

• Account and Profile Creation: When you create an account or profile or otherwise use the Services, we collect information such as your name, email address, password, role within your team or enterprise, and an optional profile photo.
• Your Communications with Us: We collect information from you such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter, request customer or technical support, or otherwise communicate with us. We also collect the contents of messages or attachments that you may send to us.
• Surveys: We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information including contact information.
• Conferences, Trade Shows, and Other Events: We may attend conferences, trade shows, and other events where we collect contact information from individuals who interact with or express interest in the Services.
• Job Applications: We may post job openings on the Website or Services. If you reply to one of these postings by submitting your application, CV and/or cover letter, we will collect and use your information to assess your qualifications.

Information we automatically collect through your use of DomainGuard

• Information you provide in workspaces, tasks, questionnaires, comments, and other features. Information uploaded to DomainGuard, such as attachments.
• Information regarding your device, including IP address, user settings, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information (including inferred general location based on your IP address).
• Internet service provider, pages that you visit before, during and after using the Website or Services, information about the links you click, information about how you interact with the website or services.
• Any other information you choose to provide while using DomainGuard that identifies or can be reasonably associated with you.

Information we collect from third parties

• We may receive information about you from other Service users, from third-party services, from our related companies, social media platforms, public databases, and from our business and channel partners.
• We may combine this information with information we collect through other means above. This helps us to update and improve our records, identify new customers, and suggest services that may be of interest to you.

3. Cookies and Tracking Technologies

Our Sites and Services (including some of our Service Providers) utilize "cookies", anonymous identifiers, pixels, container tags and other technologies to provide and monitor our Services and Sites, ensure they perform properly, analyze our performance and marketing activities, and personalize your experience. Such cookies and similar files or tags may also be temporarily placed on your device.

Please note that we do not change our practices in response to a "Do Not Track" signal in the HTTP header from a browser or mobile application; however, most browsers allow you to control cookies, including whether to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or to block or remove cookies altogether.

4. How We Use Your Information

Our use of personal information is subject to the policy in effect at the time of use. The provisions of this policy supersede all previous notices or statements regarding our privacy practices with respect to this public site and our managed service. We use the personal information we collect to help us better maintain and develop our public sites and products to meet the needs of our visitors and customer users. We sometimes use aggregated data (independent of any personal identifiers) for research and commercial purposes.

We use the personal information we collect through our applications only to perform the services for which we are contractually engaged. Each employer submitting personal information to us is responsible for ensuring the information is accurate, complete, and current. We may make automated decisions on cyber-security issues based on our customer's instructions.

By analyzing this data, we gain insights into visitor preferences and trends, enabling us to optimize our public sites and products for enhanced usability. At times, we may share this anonymized data with trusted third parties to assist us in refining and developing our public sites and products.

5. How We Share Your Information

We may share your personal information as follows:

• To comply with laws or protect ourselves: This may include responding to a court order or subpoena, or in connection with a request from a governmental or quasi-governmental agency or regulatory agency or investigative body, or to enforce our terms and conditions of use, acceptable use policies and the like.

6. How To Access & Control Your Information

Individuals whose personal information is processed by DomainGuard have the right to access, correct or delete their personal information. We have different methods of addressing changes depending on how we collected information.

If personal information about you has been provided to DomainGuard through the delivery of our services to customers, please contact your employer. Employers are responsible for providing you a mechanism to update, correct, delete, or make changes to your personal information.

If you provided any personal information through our public site(s) you may contact us at [email protected].

7. Data Retention

We store the information we receive as described in this Privacy Policy for as long as you use our services or as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

8. Third-Party Websites & Applications

DomainGuard's public sites and applications may contain links to third-party websites, plug-ins, and other online services. When you access these external resources, the owners of those resources may collect certain information about you subject to their own separate policies. Access to those resources is not subject to this policy. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications.

9. Children's Information

Our Services are intended for general audiences and are not directed at children. If you are under the age of 18, you may not have a DomainGuard account or use the Company's products or services. We do not knowingly process any information from, or direct any of our products or services to, children under the age of 18.

10. International Users & Visitors

If you are visiting our public site from outside the United States, you expressly and affirmatively consent to our processing of your personal information in the United States. You acknowledge and agree the level of data protection in the United States may not be equal to the level of protection under the laws of other countries.

When you and your employer use our products, you and your employer are responsible for compliance with all data security laws and regulations applicable to DomainGuard's collection of personal information whether directly or indirectly through your employer.

11. US State Law Requirements

This Privacy Policy describes the categories of personal information we may collect and the sources of such information (in Section 2 above), and our retention (Section 7) and deletion (Section 6) practices. We also include information about how we may process your information (in Sections 1 through 8), which includes "business purposes" under the CCPA. We do not sell your personal information for the intents and purposes of CCPA.

If you have any questions or would like to exercise your rights under the CCPA, you can contact [email protected].

12. Changes to This Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use the Services.

13. Contact Us

Should you have any inquiries or require further clarification regarding the handling of your personal information, please do not hesitate to contact us at [email protected].

DomainGuard, LLC
518 Kimberton Rd Suite 360
Phoenixville, PA 19460
United States